Terms of use

Draft for review. Items in [brackets] must be completed, and the whole document checked by a Nigerian lawyer, before launch.

These terms apply when you use Oyanau to order from restaurants, shops and pharmacies, or to send packages. Oyanau is operated by [Company legal name], [RC number], [registered address]. By placing an order you agree to these terms.

1. What Oyanau does

Oyanau is a marketplace and delivery service. Vendors sell their own food and products and are responsible for them, including quality, allergens and, for pharmacies, compliance with pharmacy rules. Oyanau takes your order, collects payment where applicable, and arranges delivery or pickup.

2. Your account

You sign in with your email. Keep access to your email secure; you're responsible for orders placed from your account. You must be [18] or older and give accurate contact and delivery details.

3. Orders and prices

• Prices are set by vendors. Before you order you see the subtotal, delivery fee, service fee, any promo discount and the total.
• The delivery fee is ₦500 plus ₦150 per kilometre between the vendor's area and yours, rounded to the nearest ₦50. Pickup orders have no delivery fee.
• The service fee is 5% of the subtotal, capped at ₦500.
• An order is accepted when the vendor accepts it. A vendor may decline an order, for example if an item has sold out.

4. Payment

Today you pay in cash on delivery or at pickup. [Add card and transfer terms when online payment launches.]

5. Delivery, pickup and delivery codes

Each order has a 4-digit code. Give it to the rider (or vendor, for pickup) only when you have your order. Entering the code marks the order delivered. Delivery times are estimates. If you're not reachable at the address, the rider will try to contact you; [describe what happens to undelivered orders].

6. Cancellations and refunds

You can cancel an order until the vendor accepts it. After that, contact support. If an order is missing items, wrong or not delivered, contact us within [24 hours] and we'll put it right with a refund or credit where appropriate. [Set refund method and timelines.]

7. Promo codes

Promo codes have their own conditions (minimum spend, first order, expiry, number of uses) shown when you apply them. They have no cash value and can be withdrawn if misused.

8. Packages

Don't send illegal, dangerous, perishable or high-value items. You're responsible for packing items securely and for the accuracy of pickup and drop-off details. [Set liability limit for parcels.]

9. Acceptable use

Don't misuse the service, harass riders, vendors or staff, place fraudulent orders or try to access data that isn't yours. We may suspend accounts that do.

10. Liability

Nothing in these terms limits rights you have under the Federal Competition and Consumer Protection Act 2018. Otherwise, [limitation of liability clause to be drafted by counsel].

11. Privacy

Our privacy policy explains how we use your data.

12. Changes and governing law

We may update these terms and will post changes here. These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction.

Contact

Send us a message. [Add support email and phone.]